Question 1

How long will it take to receive my order?

Accepted Answer

Processing Time: Orders are processed within 1 business day (excluding holidays). A shipping confirmation will be sent once your order ships. Orders placed after 6 AM EST will begin processing on the next business day.Shipping Time: 1–6 business days within the USA & Canada. International shipping times vary and are displayed at checkout.Pre-orders for ERGO PURRCH™ placed while the product is out of stock will ship once inventory arrives. Estimated shipping times and updates are available on the product page, and you will be notified with tracking information when your order ships.

Question 2

How to track my order?

Accepted Answer

Please track your order at Track Shipment

Question 3

Do you ship internationally?

Accepted Answer

We proudly offer international shipping, with fees varying based on your location. If you don't see your country listed, feel free to reach out—we're happy to explore adding new markets to our store.

Question 4

I never got my order, what to do?

Accepted Answer

If you haven’t received your order, please start by tracking it using our Tracking Page. You can also review the product page for our estimated shipping times and updates on potential delays due to strikes or other unforeseen factors. If you still need assistance, don’t hesitate to contact us at support@ergopurrch.com—we’re here to help!

Question 5

What is your return policy?

Accepted Answer

Please check our return policy here.

Question 6

Which model is best for my cat? (Specifications)

Accepted Answer

Both models are designed to support up to 45 lbs, making them suitable for larger cats. The wooden model offers a more spacious surface area, which may be preferred for multiple cats or those who like extra room. The handwoven model provides a different aesthetic while still accommodating larger breeds comfortably.Need help deciding? DM us on Instagram at @ergopurrch with the word "sizing", and we'll guide you in choosing the best option for your fur family!

Question 7

What is the arms weight capacity?

Accepted Answer

All ERGO PURRCH™ beds support up to 45 lbs, ensuring stability and safety for your pets. The ERGO PURRCH™ arm, on the other hand, has been tested up to 176 lbs.

Question 8

What are your bed options?

Accepted Answer

We offer two distinct bed options for your cat: Handwoven and Wood. The Handwoven bed features a soft, cozy nest that comes with a plush pillow, perfect for comfort and relaxation. The Wood bed, crafted from sustainable hardwood, provides a sturdy and stylish choice with a natural finish, adding a touch of elegance to your home. Both options are designed with your pet's comfort and your home’s aesthetics in mind.

Question 9

What are your arm color options?

Accepted Answer

We offer all ERGO PURRCH™ arms in both matte white and black to suit any home decor, whatever your style.

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